Job Details
Contact Person Details
Srujana N
Team Lead Delivery
srujana_n@trigent.com
TSPL - 26212 - Learning Operations Analyst
Job Description
| Organization: Global Learning Spaces Function Team: Learning Operations Analyst JoThe Global Learning Spaces team is a continuum that brings together tools, technologies, policies, and processes to amplify Virtual, Physical, Connected, and Blended Spaces for formal training - with a continued focus on people-centric learning experiences. Learning today is omni-connected. We enable hybrid, sustainable training environments designed around the learner - supporting all training needs while aligning with our sustainability goals. We are part of CF Operations - Enabling Functions and are proudly IO 2.0 certified - reflecting our commitment to operational excellence and innovation. We collaborate strategically with the Workplace and M&E teams to source venues and manage all related logistics, ensuring the end-to-end execution and support including catering, housing, materials, invoicing and any session-specific requirements. Additionally, we oversee the implementation process, proactively addressing issues and escalating when appropriate to ensure seamless delivery. KEY RESPONSIBILITIES • Support Centralized Learning Delivery: Facilitate the smooth execution of both local and central training programs through effective coordination and logistical support. • Venue Coordination and Logistics Management: Collaborate with Training Delivery Advisors/Capability Tower teams to initiate and manage venue requests, including availability checks and associated services such as catering, housing, and materials. • End-to-End Venue Booking: Oversee the full venue booking lifecycle, including confirmation of services, cost tracking, and securing necessary approvals for external or preferred locations along with processing the PR/PO requests. • Onsite Support: in person support to training sessions including recces, venue stakeholder and vendor management, as well as faculty and learner support for the duration of the session. • Communication Skills: Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally. • English Proficiency: High level of fluency in English, enabling effective collaboration in global and cross-functional environments. • Process Improvement: Identify and recommend enhancements to streamline and improve the efficiency of the venue booking process. • Stakeholder and Vendor Management: Build and maintain strong relationships with internal stakeholders and external vendors. Respond to queries promptly and manage tasks with a customer-focused approach. • Quality and Compliance: Ensure 100% accuracy and adherence to standards in all assigned tasks and documentation. • Query and Issue Resolution: Address queries and issues related to venue logistics in a timely and effective manner. • Continuous Learning and Development: Proactively up-skill by enrolling in relevant training programs via Workday and by seeking ongoing feedback from supervisors and career counselors. • Operational Resilience: Share backup plans with SMEs or People Leads ahead of planned absences to ensure continuity of operations. JOB REQUIREMENTS: Education - Bachelor’s Degree EXPERIENCE • Background in Hospitality and Event Management • Minimum of 1 year of experience of client relationship management • Minimum of 1 year of experience of scope management • 2 - 3 years business experience with similar background JOB SPECIFIC COMPETENCIES – FUNCTIONAL KNOWLEDGE • Stakeholder Management: Proven ability to build and maintain strong relationships with internal and external stakeholders across various levels of the organization • Strong written and verbal communication skills • English language proficiency: Demonstrates advanced command of the English language, enabling clear and effective communication in written and verbal forms across global, cross-functional teams • Good experience with MS Office: Excel, PPT, Word etc. • Multi-cultural awareness: Demonstrated awareness and sensitivity to diverse cultural perspectives, fostering inclusive and respectful interactions in a multicultural workplace • Critical thinking / problem solving skills: Skilled in analyzing complex situations, identifying root causes, and implementing practical, sustainable solutions • Conflict resolution, facilitation, negotiation: Adept at navigating and resolving conflicts through active listening, facilitation, and negotiation, ensuring positive outcomes. • Time management & prioritization: Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail under pressure • Preferred background in Hospitability & Event Management background: Experience in hospitality or event management will be an advantage, supporting excellence in training logistics, venue coordination, and participant experience. SHIFT TIMINGS 24 x 5 (9-hour shift) COMMUTING TO OFFICE 3-4 times a week TRAVEL REQUIREMENTS None/Local (commuting) THIS IS A HYBRID REQUIREMENT (SHIFT TIMINGS - ROTATIONAL ) |