Job Description: Technical Support Engineer

Location: Hyderabad - Onsite
Experience Level: 2+ years (candidates with lesser experience may be considered for appropriate roles)
 

About the Role

We are looking for a Technical Support Engineer to provide customer-facing support for web-based and SaaS products. The role requires strong technical troubleshooting ability, hands-on experience with enterprise integrations, and excellent communication skills to ensure high-quality service delivery.

Responsibilities

• Provide technical support to customers, ensuring timely issue resolution.

• Install, configure, and maintain integrations, authentication, and infrastructure components.

• Troubleshoot issues across authentication, email, databases, scripting, and web services.

• Collaborate with engineering/product teams to resolve escalations.

• Maintain documentation and knowledge-sharing practices.

Qualification & Experience

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• 2+ years of customer-facing technical support experience (web-based/e-commerce preferred).

Must-Have Skills

• Experience with one or more:

  • LDAP/Active Directory

  • SSO (e.g., SAML, SiteMinder)

  • Email Infrastructure

  • Web Services (SOAP, REST)

  • Data Extraction (JDBC, ODBC)

  • Network Infrastructure

  • Automated integrations between systems

• Object-Oriented coding/debugging (Java preferred).

• Scripting in one or more: JavaScript, Python, Perl, Unix/Windows Shell.

• Relational databases (MySQL, Oracle).

• Administering Linux/Unix or Microsoft Server.

• Strong communication & problem-solving skills.

Good-to-Have Skills

• ServiceNow platform experience (Authentication, Email, Web Service, Import/Export).

• Experience with cloud platforms: Azure, AWS, GCP, Okta.

• Eclipse IDE familiarity.

• ITSM, ITIL, or CMDB understanding.

• SaaS support experience.

• Prior experience in software development or consulting.

• Web application performance troubleshooting.