. Onboarding
 Engage proactively with HR and selected candidates to ensure timely onboarding
into Tiger and the Account team.
 Collect and maintain candidate details required for Account onboarding.
 Coordinate with the Onshore Lead to raise onboarding requests and ensure
candidates receive necessary documentation on time.
 Follow up with candidates to ensure system and tool access is set up.
 Collaborate with HR to ensure compliance formalities are completed and records
maintained in the Account roster.
 Develop, maintain, and continuously improve the project onboarding document.

2. Offboarding
 Partner with HR to manage offboarding activities in compliance with process
guidelines.
 Maintain offboarding records in the team roster.
 Create, update, and iterate on the offboarding documentation.

3. Training and Compliance
 Post weekly reminders on the Teams channel for pending mandatory training.
 Follow up 1:1 with new joiners and training defaulters to ensure completion.
 Share monthly training summary reports (pending and overdue status) with
leadership.

4. Time Entry Management
 Guide new joiners on time entry tools and processes.
 Send weekly and monthly reminders to ensure timely time entry by all team members.
 Prepare time entry summary sheets for Account review.
 Coordinate with Insurance FinOps and Finance teams on time reporting and
reconciliation.

5. Reporting and Updates
 Gather weekly and monthly updates from team members and consolidate them in
the account tracker.
 Send reminders to stream leads for weekly updates to Client and Delivery Partners.
 Coach junior contractors on best practices for weekly reporting and task
management.

6. Team Coordination
 Coordinate with stream owners for recurring team meetings and calendar
management.
 Ensure invites and agenda are properly maintained and communicated.

7. Client Interview Scheduling
 Support Delivery Partners in scheduling client interviews by coordinating with HR for
candidate availability and client calendars.
 Send reminders to ensure candidate participation.
 Collect interview feedback from the staffing team post-session.

8. Coordination and Administrative Support
 Support the preparation of QBR (Quarterly Business Review) materials.
 Assist in preparing audience lists for CFS sessions and coordinate offshore survey
execution.
 Send periodic reminders related to case studies and compliance submissions.
 Track and report monthly compliance updates in line with MSA guidelines,
collaborating with TA, InfoSec, and Account leadership.
Availability and Working Hours
 Must be available to interact and collaborate with onshore teams until 2 PM CST.

Key Skills and Competencies
 Strong communication and coordination skills across multiple stakeholders.
 Attention to detail and proactive follow-up mindset.
 Proficiency in MS Office (Excel, Outlook, Teams).
 Good understanding of onboarding/offboarding, compliance, and reporting
processes.
 Ability to multitask and manage priorities in a fast-paced environment.
Preferred Qualifications
 Bachelor’s or Master’s degree in Business Operations, HR, or related field.
 4–6 years of experience in operations or account coordination roles (preferably in IT
or consulting environments).